Have you ever had a great experience in a rideshare? You’re having a nice conversation with your driver, and then when you get to your destination, they quickly ask on your way out the door, “Can you give me 5 stars?” Meanwhile, we (hopefully) only need to call a plumber once in a blue moon, meaning there may not be as many reviews-but it’s the quality of the reviews that matter most. The number of reviews you receive as a business varies based on a number of factors, like your industry, the size of your business, the number of customers you serve, and how long you’ve been around.įor example, because we eat three times a day, it’s expected that restaurants will have an abundance of reviews. It also gives you a public way to show potential customers how much you care. Responding to reviews is a great way to show off your customer service practices. Once the reviews start rolling in, be sure to respond. Request free Yelp signage, show off your official “ People Love Us on Yelp” window cling if you’ve earned it, and embed your favorite reviews on your website and social media. You can do this before you even get your first Yelp review. Include a link to your Yelp Business Page on your website, in your email signatures, or on electronic receipts. Once you’ve started telling your business story on Yelp, let people know they can check you out. This shows Yelp users how far you’re willing to travel for a job. If you’re a service-based business that travels to your clients, you should also add your service area to your page. Are you an HVAC company that does installations but not maintenance or repairs? Are you a hair salon that also does manicures and pedicures? By adding your service offerings, you’re more likely to get in front of customers that are looking for those specific goods or services. Define your service offeringsĪdding your service offerings let Yelp users know what industry-specific services you provide. These details showcase what makes your business unique, and they’re also a great way to set expectations before customers come into your business. Intro: Say hi and tell your customers why you’re passionate about what you do.History: Share the story of your business and how it all started.
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